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220-1102 exam 2024

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Let’s start with the CompTIA A+ 220-1102 exam

The CompTIA A+ 220-1102 exam is also known as the Core 2 exam. The 220-1102 exam requires a passing score of 700 (score range of 100-900). The 220-1102 exam is 90 minutes long, and a maximum of 90 questions will appear on the exam. You must pass both exams (220-1101 and 220-1102) to earn an A+ certification.

Others, not one by one. It is recommended that you check the CompTIA website to confirm the content of the exam. CompTIA updates everything on its website, and you can find everything on comptia.org.

Note! New content for the 220-1102 exam

CompTIA A+ new exam codes 220-1101 and 220-1102 Older version exam codes 220-1001 and 220-1002.

As the new 220-1102 exam, its content is bound to change accordingly.

The following new content needs to be noted:

  • Increased reliance on SaaS applications for remote work
  • How to remotely diagnose and correct common software, hardware, or connectivity problems
  • Evolving core technologies from cloud virtualization and IoT device security to data management and scripting
  • Multiple operating systems, when to use them, and how to keep them running properly
  • Reflects the changing nature of the job, including how to assess if it’s best to fix something on-site, or send it to a specialized provider

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CompTIA new 220-1102 dumps new practice questions shared online:

From: Pass4itSure

Several exam questions: 15/484

More: CompTIA Exam Practice Questions

Question 1:

A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer\’s satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take?

A. Inform the customer that the issue is not within the scope of this department.

B. Apologize to the customer and escalate the issue to a manager.

C. Ask the customer to explain the issue and then try to fix it independently.

D. Respond that the issue is something the customer should be able to fix.

Correct Answer: B

Apologizing to the customer and escalating the issue to a manager is the best course of action for the support center representative to take. This shows empathy and professionalism and allows the manager to handle the situation and provide the appropriate service or resolution for the customer.

Question 2:

Which of the following is the MOST important environmental concern inside a data center?

A. Battery disposal

B. Electrostatic discharge mats

C. Toner disposal

D. Humidity levels

Correct Answer: D

One of the most important environmental concerns inside a data center is the level of humidity. High levels of humidity can cause condensation, which can result in corrosion of components and other equipment. Low levels of humidity can cause static electricity to build up, potentially leading to electrostatic discharge (ESD) and damage to components. Therefore, it is crucial to maintain a relative humidity range of 40-60% in a data center to protect the equipment and ensure proper operation.

Question 3:

Windows updates need to be performed on a department\’s servers. Which of the following methods should be used to connect to the server?

A. FTP

B. MSRA

C. RDP

D. VPN

Correct Answer: C

Question 4:

A technician needs to manually set an IP address on a computer that is running macOS. Which of the following commands should the technician use?

A. ipconfig

B. ifconfig

C. arpa

D. ping

Correct Answer: B

ifconfig is a command-line utility that allows you to configure network interfaces on macOS and other Unix-like systems1. To set an IP address using ifconfig, you need to know the name of the network interface you want to configure (such as en0 or en1), and the IP address you want to assign (such as 192.168.0.150).

You also need to use sudo to run the command with administrative privileges2. The syntax of the command is: sudo ifconfig interface address For example, to set the IP address of en1 to 192.168.0.150, you would type: sudo ifconfig en1 192.168.0.150

You may also need to specify other parameters such as subnet mask, gateway, or DNS servers, depending on your network configuration3. The other commands are not directly related to setting an IP address on macOS. ipconfig is a similar command for Windows systems4, arpa is a domain name used for reverse DNS lookup, and ping is a command for testing network connectivity.

Question 5:

A manager called the help desk to ask for assistance with creating a more secure environment for the finance department-which resides in a non-domain environment. Which of the following would be the BEST method to protect against unauthorized use?

A. Implementing password expiration

B. Restricting user permissions

C. Using screen locks

D. Disabling unnecessary services

Correct Answer: B

Restricting user permissions is a method of creating a more secure environment for the finance department in a non-domain environment. This means that users will only have access to the files and resources that they need to perform their tasks and will not be able to modify or delete other files or settings that could compromise security or functionality.

Question 6:

An administrator has advised against providing any information over the phone as a way to prevent which of the following threats?

A. Session hijacking

B. Social engineering

C. Man-in-the-middle

D. Shoulder surfing

Correct Answer: B

Question 7:

Which of the following is MOST likely contained in an EULA?

A. Chain of custody

B. Backup of software code

C. Personally identifiable information

D. Restrictions of use

Correct Answer: D

An EULA (End-User License Agreement) is a legally binding contract between a software supplier and a customer or end-user, generally made available to the customer via a retailer acting as an intermediary. An EULA specifies in detail the rights and restrictions that apply to the use of the software.

Some of the main terms included in a EULA are the terms and scope of the license, any licensing fees, warranties and disclaimers, limitation of liability, revocation or termination of the license, and intellectual property information and restrictions on using the license (e.g. modification and copying https://www.termsfeed.com/blog/eula-vs-terms-conditions/

Question 8:

A user is trying to use proprietary software, but it crashes intermittently. The user notices that the desktop is displaying a “low memory” warning message. Upon restarting the desktop, the issue persists. Which of the following should a technician do next to troubleshoot the issue?

A. Reimage the computer.

B. Replace the system RAM.

C. Reinstall and update the failing software.

D. Decrease the page file size.

Correct Answer: C

The troubleshooting steps should start with re-install and update, software can have memory leaks or other issues that cause it to use more memory than it should, leading to low memory warnings

Question 9:

Which of the following options should MOST likely be considered when preserving data from a hard drive for forensic analysis? (Select TWO).

A. Licensing agreements

B. Chain of custody

C. Incident management documentation

D. Data integrity

E. Material safety data sheet

F. Retention requirements

Correct Answer: B

Chain of custody and data integrity are two options that should most likely be considered when preserving data from a hard drive for forensic analysis. Chain of custody refers to the documentation and tracking of who has access to the data and how it is handled, stored, and transferred. Data integrity refers to the assurance that the data has not been altered, corrupted, or tampered with during the preservation process

Question 10:

Which of the following defines the extent of a change?

A. Scope

B. Purpose

C. Analysis

D. Impact

Correct Answer: A

The term that defines the extent of a change in scope. Scope is a measure of the size, scale, and boundaries of a project or an activity. Scope defines what is included and excluded in the project or activity, such as goals, requirements, deliverables, tasks, and resources. Scope helps determine the feasibility, duration, and cost of the project or activity.

Scope also helps manage the expectations and needs of the stakeholders involved in the project or activity. Purpose is the reason or objective for doing a project or an activity. Purpose defines why the project or activity is important or necessary, such as solving a problem, meeting a need, or achieving a goal.

Purpose helps provide direction, motivation, and justification for the project or activity. Analysis is the process of examining, evaluating, and interpreting data or information related to a project or an activity. Analysis helps identify, understand, and prioritize issues, risks, opportunities, and solutions for the project or activity.

Impact is the effect or outcome of a project or an activity on something or someone else. Impact defines how the project or activity affects or influences other factors, such as performance, quality, satisfaction, or value. Impact helps measure the success and effectiveness of the project or activity. References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 5.2

Question 11:

Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

Click on individual tickers to see the ticket details. View the attachments to determine the problem.

Select the appropriate issue from the \’issue\’ drop-down menu. Then, select the MOST efficient resolution from the \’Resolution\’ drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

220-1102 new practice questions 11
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Question 12:

A user receives a notification indicating the antivirus protection on a company laptop is out of date. A technician can ping the user\’s laptop. The technician checks the antivirus parent servers and sees the latest signatures have been installed. The technician then checks the user\’s laptop and finds the antivirus engine and definitions are current. Which of the following has MOST likely occurred?

A. Ransomware

B. Failed OS updates

C. Adware

D. Missing system files

Correct Answer: B

The most likely reason for the antivirus protection on a company laptop being out of date is failed OS updates1. Antivirus software relies on the operating system to function properly. If the operating system is not up-to-date, the antivirus software may not function properly and may not be able to receive the latest virus definitions and updates2.

Therefore, it is important to keep the operating system up-to-date to ensure the antivirus software is functioning properly.

Question 13

A technician needs to document who had possession of evidence at every step of the process. Which of the following does this process describe?

A. Rights Management

B. Audit trail

C. Chain of custody

D. Data integrity

Correct Answer: C

The process of documenting who had possession of evidence at every step of the process is called chain of custody

Question 14:

A user reports a PC is running slowly. The technician suspects it has a badly fragmented hard drive. Which of the following tools should the technician use?

A. reason exe

B. msconfig.extf

C. dfrgui exe

D. msmfo32.exe

Correct Answer: C

dfrgui.exe is a built-in tool in Windows that can be used to defragment a hard drive. Defragmenting a hard drive can improve its performance by rearranging the data on the hard drive so that files are stored in contiguous blocks, which can improve the speed at which the data can be read from the drive.

When a hard drive is badly fragmented, it can cause the PC to run slowly as the computer has to work harder to access the scattered data. Therefore the final answer is C.

Question 15:

A user is unable to access a web-based application. A technician verifies the computer cannot access any web pages at all. The computer obtains an IP address from the DHCP server. Then, the technician verifies the user can ping localhost, the gateway, and known IP addresses on the internet and receive a response. Which of the following is the MOST likely reason for the issue?

A. A firewall is blocking the application.

B. The wrong VLAN was assigned.

C. The incorrect DNS address was assigned.

D. The browser cache needs to be cleared.

Correct Answer: C

When a computer cannot access a web page, the first thing to check is the DNS settings. DNS is a system that translates domain names into IP addresses. If the DNS settings are incorrect, the computer will not be able to resolve the domain name of the web page and will be unable to access it.

Popular answers: CompTIA 220-1102 exam

Can’t figure out what’s the difference between CompTIA 220-1102 and 1101?

CompTIA A+ 220-1101 covers mobile devices, network technologies, hardware, virtualization, and cloud computing. CompTIA A+ 220-1102 covers operating systems, security, software, and operating procedures.

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One last word:

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