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QUESTION 1
A technician received a call that the network printer was printing garbled text. The technician printed a test page from
several users\\’ workstations and received the same result The technician then ran a diagnostic on the printer, and
everything passed After uninstalling the printer from a user\\’s workstation and then reinstalling it. the printer is now
working properly Which of the following was the cause of this issue?
A. The font was changed by the user in the printing preferences.
B. There were several print jobs hung in the queue
C. The toner level in the printer was extremely low.
D. Drivers on the users\\’ workstations were out of date
E. The print server spooler file was corrupt
Correct Answer: A
QUESTION 2
A bank employee contacts the help desk for assistance with setting up a new computer. Which of the following
peripherals will the technician MOST likely install alongside the device? (Select TWO)
A. Magnetic reader
B. Signature pad
C. Flatbed scanner
D. Web camera
E. External storage drive
Correct Answer: AD
QUESTION 3
A customer\\’s laptop display has suddenly become very dim. The image of the display can only be seen with a bright,
external light, as adjusting the brightness/contracts controls does not cause much change.
Which of the following components MOST likely needs to be replaced?
A. LCD panel
B. Inverter
C. Video card
D. Digitizer
Correct Answer: B
QUESTION 4
Which of the following cable types would MOST likely be used for a gigabit Ethernet connection on a desktop?
A. RG59
B. SATA
C. IDE
D. UTP
Correct Answer: D
QUESTION 5
A technician is setting up a printer for a small office that does not have an RJ-45 jack. The users\\’ computers are all in
the same workgroup and are connected physically to the same network switch. The technician needs to make sure all
users can print to the new printer through the switch. Which of the following should the technician configure?
A. Shared printer
B. Print server
C. Bluetooth printing
D. Cloud printing
Correct Answer: A
QUESTION 6
Which of the following cable types should be used to connect a cable modem to a SOHO router?
A. Thunderbolt
B. Coaxial
C. USB
D. Ethernet
Correct Answer: D
QUESTION 7
A technician Is selling up a VM to be used for testing applications in a sandbox environment. The technician selects
quick setup to deploy the client with minimal configuration. The OS is Installed successfully; however, the VM locks up
upon the first boot. The host device is operating normally.
Which of the following requirements should the technician review prior to making any changes?
A. Security
B. Resources
C. Network
D. Emulator
Correct Answer: A
QUESTION 8
A user has returned to headquarters from a remote office and is unable to connect a laptop to the office wireless
network. After verifying that the user\\’s laptop is permitted to connect to the headquarters wireless network, the
technician should confirm
A. if airplane mode is turned off.
B. if the laptop has an APIPA address.
C. if a check for IP conflicts is complete
D. if proxy server settings are disabled.
Correct Answer: B
QUESTION 9
A business owner wants to filter objectionable content from being accessed with an internet browser. Which of the
following network devices would be BEST suited for this task?
A. IPS
B. Web server
C. Firewall
D. Proxy server
Correct Answer: D
QUESTION 10
A technician needs to call a user\\’s cellular provider to troubleshoot a network speed issue with the user\\’s mobile
device. Which of the following technologies is the technician troubleshooting?
A. Long-term evolution
B. Near-field communication
C. Radio frequency ID
D. Z-wave
Correct Answer: A
QUESTION 11
A technician just installed a basic wireless router in a home office. The client now wants a smart voice assistant speaker
to be added to the network. Which of the following technologies would the speaker MOST likely use for Internet
access?
A. Bluetooth
B. 802.11ac
C. Near-field communication
D. PoE
Correct Answer: D
QUESTION 12
While troubleshooting a magnetic hard drive, a technician hears a loud clicking noise, Identifies SMART, errors, and
notices the operating system will not load. Which of the following is MOST likely the Issue?
A. The cooling fans are faulty, causing overheating.
B. The read/write head Is falling.
C. The CPU is overclocked.
D. There are mismatched memory modules.
Correct Answer: B
QUESTION 13
A developer wants to add a Windows 10 64-bit VM with the minimum system requirements to a virtual host workstation.
The virtual host is running Windows Server 2008 R2 and has 24GB of RAM, a 1TB hard drive, and a Gigabit Ethernet
NIC with Cat 5e cabling. The current configuration of VMs is as follows:
1.
* Windows 7 VM with 4GB RAM and 200GB HDD
2.
* Linux VM with 16GB RAM and 200GB HDD
3.
* Linux VM with 2GB RAM and 100GB HDD
Which of the following should the technician recommend to the developer FIRST?
A. Increase the HDD in the virtual host
B. Install an additional NIC and configure teaming
C. Upgrade the network cabling to Cat 6
D. Increase the memory in the virtual host
Correct Answer: D
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