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QUESTION 1
A Windows user reports that at system startup and when certain programs are launched a computer displays a
message that says several .dll files are missing. Which of the following should a technician do to attempt to restore the
missing system files?
A. Run the SFC utility.
B. Use msconfig.
C. Use Computer Management.
D. Runregsrv32.
Correct Answer: C
QUESTION 2
A network administrator recently learned users have been accessing websites that are restricted based on content by
the firewall. To prevent users from circumventing the firewall rules, which of the following Windows settings should the
administrator locks to prevent them from being changed?
A. Default gateway
B. Proxy server
C. WINS server
D. DHCP settings
Correct Answer: B
QUESTION 3
Which of the following types of social engineering attacks can be prevented by the destruction of documents with
personal or sensitive information?
A. Shoulder surfing
B. Phishing
C. Tailgating
D. Dumpster diving
Correct Answer: D
QUESTION 4
A SOHO technician needs to upgrade two computers quickly and is not concerned about retaining user settings. The
users currently have Windows 8 and want to upgrade to Windows 10. Which of the following installation methods would
the technician MOST likely use to accomplish this quickly?
A. Unattended installation
B. Remote network installation
C. In-place upgrade
D. Clean installation
Correct Answer: A
QUESTION 5
A technician is setting up a computer that needs to be configured so a few users can access it using Remote Desktop.
For security reasons, the users should not be able to install software or change system settings. Which of the following
Control Panel utilities should the technician use to accomplish this task?
A. Network and Sharing Center
B. Sync Center
C. Credential Manager
D. User Accounts
Correct Answer: D
QUESTION 6
A customer built a computer with the following specifications:
1.
Single hexa-core processor
2.
8GB DDR4 memory
3.
256GB SSD drive
4.
Built-in graphics card
5.
32-bit Windows OS
6.
Audio editing software
The computer seems to be working, but the OS reports only 3.5GB of RAM is available. Which of the following would
correct the issue?
A. 16GB DDR4 memory
B. 64-bit Windows OS
C. Dual hexa-core processors
D. 512GB SSD drive
Correct Answer: B
QUESTION 7
Which of the following threats uses personalized information in an attempt at obtaining information?
A. Whaling
B. Impersonation
C. Spoofing
D. Spear phishing
Correct Answer: D
QUESTION 8
A technician receives an error every time a workstation boots up. The technician needs to find out what process is
responsible for the error. Which of the following utilities would be used FIRST?
A. System Control Panel
B. Task Manager
C. Event Viewer
D. MSCONFIG
Correct Answer: C
Reference: http://support.microsoft.com/kb/308427
QUESTION 9
A consultant is looking to consolidate six company servers onto one physical system. Which of the following requirements is MOST important on the new setup to ensure stable functionality of the virtual environment?
A. Client hardware requirements
B. Server software security requirements
C. Server hardware resources
D. Network resources
Correct Answer: C
Reference: http://searchdatacenter.techtarget.com/guides/Using-hardware-resources-to-maximize-virtualizationperformance
QUESTION 10
Which of the following would MOST likely contain troubleshooting guides?
A. Acceptable use policy
B. Topology diagram
C. Knowledge base
D. Incident documentation
Correct Answer: C
QUESTION 11
Which of the following forms of regulated data is MOST important to consider when browsing e-commerce sites on the
Internet?
A. GDPR
B. PII
C. PCI
D. PHI
Correct Answer: B
QUESTION 12
Which of the following Windows versions introduced using applications in the Metro interface?
A. Windows 7
B. Windows 8
C. Windows 8.1
D. Windows 10
Correct Answer: B
QUESTION 13
A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the
Windows workstations to use the new proxy server. Which of the following Control Panel utilities should the technician
use to configure the setting?
A. Internet Options -Advanced
B. Internet Options -Connections
C. Internet Options -Security
D. Internet Options -Content
E. Internet Options -Privacy
Correct Answer: B
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